2500 N. Pulaski Rd. Chicago IL 60639     Contact Us
Call Us: 773.384.7500
 

Shipping and Return Policies

Shipping Policies

Payment
We accept the following forms of payment: VISA & MasterCard. Sorry, no C.O.D. or personal checks. Gift cards are coming soon!

Tax
In accordance with tax laws, tax will only be added to those orders with an Illinois shipping address.

Shipping Schedule
Greenmaker makes every attempt to ship orders within 24 hours of receipt of the order. Orders placed on Saturday or Sunday will ship Monday morning.

Shipping Charges
Greenmaker is proud to employ state-of-the-art technology that allows customers to receive accurate shipping quotes based on the weight, volume and type of product that they order.

Shipping Options
Customers are given an additional option to choose the type of shipping that best fits their delivery schedule. Greenmaker offers the following shipping types to its customers:

  • FedEx Priority Overnight®
    Delivery the next business day by 10:30 a.m. to most areas
  • FedEx Standard Overnight®
    Delivery the next business day by 3 p.m. to most areas
  • FedEx Express Saver®
    Delivery in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences)
  • FedEx Home Delivery®
    Delivery in 1-5 business days (3-7 business days to and from Alaska and Hawaii) based on distance to your destination
  • FedEx Freight (for pallet orders only)

Return Policy

Cancellation Policy
If you would like to cancel an order that has recently been placed please call and notify us as soon as possible. If we have not processed or shipped the order it will be cancelled completely. If it has been processed but not shipped, a 3% credit card fee will be charged to your card. Please be careful about what you order because we do our best to process and ship orders as fast as possible.

Out of Stock Policy
If an item is out of stock we will cancel the order and notify you immediately.

Damage and How to Deal With It
In the event there is ANY damage to the product(s), you MUST note it on the bill of lading. Do not sign the bill of lading until you have recorded the damage somewhere on the ticket or bill of lading!!! If you do not record it on this ticket, the carrier will be relieved of liability. Whatever the damage, simply write on the ticket precisely what is wrong. If the damage is extensive looks like it's beyond repair such as broken glass please call us immediately at 773-384-7500. Generally it is best to reject the entire shipment in these extreme cases.

Refunds
In the event of a defect, damage, or wrong item sent, if we can not replace the product we will refund the purchase price including shipping.

If you change your mind after you have ordered a product on items that are not special order and it is returned in resalable condition, we will refund the purchase price minus shipping and minus a restocking fee. This restocking fee may be 20-35% depending on the manufacturer's policy.
Once the original product is received in resalable condition, refunds will be given according to the method of your original payment. Please allow at least 15 business days from the date we receive your item to process the return.

No refunds under certain circumstances
There will be no refunds under any circumstances for items that are special order, sale items, or items which have been opened, used, cut, modified, installed, or applied. Tinted paints are considered special order.
Ordered too much, or the wrong thing?

Don't panic…
We will take returns subject to a restocking fee of 20-35% depending upon the manufacturer's policy.
It is always wise to keep some extra items, for example tile or flooring, for future repairs or replacement.
If at the end of your job you have extra materials, consider giving them as a charitable donation to such organizations as Habitat for Humanity.

All Returns must be handled as follows:
  • All items must arrive back in their original packaging, complete and in resalable condition.
  • Each item must have an RMA#
  • Ship to 2500 N. Pulaski Rd. Chicago, IL 60639
  • We will refund payment in same form as the original purchase




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